Chewy - Pet Food, Products, Supplies at Low Prices

Chewy Customer Service Email Address Review Summary

Chewy is a relatively recent entrant into the pet food and accessory market, but it’s rapidly developed itself as a heavy hitter. It’s the biggest committed pet supply site on the internet, with just Amazon confirming itself to be a actual opposition.

The website prides itself on making things very easy for the typical family pet proprietor. It supplies everything that you can perhaps require to take care of your pet, even if it’s something more exotic than a feline or pet, and it even fills prescriptions. is among the most effective solutions for locating odd brand names, and it can generally get your goods to you in a day or more. However, it’s not much assistance if you have a hungry pet dog as well as an vacant cupboard , and also it doesn’t supply anything beyond pet dog goods, placing them a action behind Amazon in that respect.

It additionally does not have as numerous individual examines as Amazon does, as well as it’s unclear what, if anything, it does to veterinarian the testimonials that do exist.

If you’re a animal owner that’s eager to surrender the brick-and-mortar experience ( and also you’re all right with not making any impulse acquisitions on your own behalf), Chewy is most definitely worth a look. Maintain reading for our thorough review.– A Quick Look

a tabby feline with collar resting on carpeted floor

Image Credit: jkalea, Pixabay

Check out Chewy


  • Wide choice
  • Competitive prices
  • Excellent client service


  • Restricted number of customer reviews
  • No prompt satisfaction

Chewy Fulfills Most Orders Within 48 Hours

Chewy has satisfaction facilities all over the United States, so it’s able to quickly satisfy orders as they’re gotten. Typically talking, you ought to be able to get your stuff within 48 hours of placing your order.

pet dog waiting on the home window

Photo: Pikist

It’s not the same as being able to drive down to the store to pick up what you require, but you shouldn’t need to wait long to obtain your things. The quick turn-around time makes it a practical alternative for pet dog owners that can prepare a day or more ahead.

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It Pushes Subscriptions Hard

Chewy offers registration solutions, where you can set it up to ensure that it immediately sends you a brand-new order after a established amount of time. That enables you to maintain a steady supply of food on hand without having to remember to get it each time.

To urge owners to make use of their subscription service, Chewy offers a 5% price cut on each order. It’s a wonderful method to save cash on something that you’re mosting likely to purchase, anyhow.

It’s a win-win for both the consumers and also the business. Customers conserve money and also trouble, while Chewy locks their consumer base in for weeks each time.

If you fail to remember to terminate, you can be on the hook for unwanted supplies. Luckily, their return policy is generous, so all it will certainly cost you is a little bit of inconvenience.

It Offers Prescription Medications

You can send the prescription to Chewy and it’ll load it for you if your pet dog takes a medication regularly. This will likely be more affordable than going through your veterinarian or local drug store, as well as you can obtain automated refills in order to minimize the trouble to you.

Most importantly, it’ll also contact your veterinarian for you to obtain the prescription filled up, so all you need to do is give your medical professional’s info.

unwell dog

Credit: Javier Brosch, Shutterstock

Their Customer Service Is Top-Notch

If you have any type of problems or concerns , it has partners on the internet 24 hours a day, 7 days a week, so you can chat with them to get the details you need. It likewise has reps available by phone if you want to speak with someone face to face, although those hours are more limited.

The team really bends over backward to make certain you’re pleased. They’ll do nearly anything to make their consumers pleased.

The only problem we’ve found regarding customer support is that if you have a complicated concern, you’ll likely obtain a different representative every single time you connect. That means you’ll need to clarify the scenario numerous times, as opposed to having a dedicated agent see your problem via throughout.

Funny pug pet with male hands in striped sweatshirt in headphones_dean drobot_shutterstock

Credit Score: Dean Drobot, Shutterstock

Their Return Policy Is a Mixed Bag

On the one hand, Chewy permits you to return products a complete year after acquisition, which is extremely generous. That gives you time to see if your pet dog will certainly take to a new food, for example, before needing to make any type of choices regarding maintaining it.

On the other hand, it doesn’t approve returns on prescription drugs unless there’s an problem with them, such as damage or a problem. Because case, it’ll process a replacement however not a reimbursement.

The various other problem with their return policy is that it utilizes FedEx to handle everything. That can develop hassle, as you’ll have to locate a FedEx area to send your stuff back. It provides you an unneeded errand, but a minimum of you have a ton of time to make the return.divider 9


Just how do Chewy’s prices compare to other sites?

Usually, it’s on par with various other websites. The prices will vary depending on which item you’re looking at, certainly, however you’ll generally discover them to be equal to those of various other significant services.

Does it bill for delivery?

Delivery is cost-free on orders over $49. For all orders under that threshold, you’ll pay a $4.95 flat price.

Does it provide goods for all pets or simply dogs and also cats ?

Cats and also pet dogs definitely represent the bulk of their choice, however it additionally has actually dedicated classifications for fish, birds, reptiles, steeds, and other little family pets like gerbils as well as hamsters.

The greatest oversight it has is serpents. If you have a snake, you’ll have to hope that the equipment Chewy deals for other reptiles will suit your objectives; otherwise, you’ll require to discover a different supplier.

What kinds of payment does it approve?

It takes all significant charge card, in addition to PayPal and Chewy gift cards.Divider 4

What the Users Say

While you can learn much about a solution by reading their site, we really feel the most effective method to evaluate it is by seeing what most users state regarding it. It’s the very best means to get a broad view of the typical customer’s experience with the service and also depend on their testimonials.

In checking out Chewy testimonials from individuals and online forum conversations, we’ve found that individuals are typically pleased with their experiences using Chewy The choice is superb, the costs are competitive, and the auto-ship attribute is absolutely convenient.

When looking with Chewy evaluations centered around a absence of international shipping as well as hold-ups in delivery, the greatest problems we discovered. It should be noted, though, that a lot of shipping delays are due to troubles with fulfillment, and these are generally on the maker’s end. Chewy does its best to provide you lots of advance notice in instance there’s an problem.

Lots of people value how very easy it is to manage Chewy if there’s a issue with your order, as well as they usually find its customer care reps to be educated, handy, as well as courteous. Nevertheless, it can be challenging to resolve your issue if it’s something that needs a supervisor’s intervention.

Eventually, the majority of people appear to enjoy using Chewy, as well as it has a devoted client base. While it is nominally in competitors with Amazon, many individuals use the solutions mutually; however, it seems that a lot of pet dog owners begin going shopping on Chewy and also only switch over to Amazon if Chewy does not have what they require.

Browse through Chewy.

Chewy Review– In Conclusion

As we’ve defined in our Chewy review over, they’re not perfect, yet Chewy is one of the very best online pet supply firms around. It has a wide option of items for a wide range of pet dogs, and its costs are in line with various other major providers. The shipping is fast, inexpensive, and easy, as well as its customer service is top-notch.

You won’t constantly find what you’re looking for on Chewy, though, and it can be challenging to get complicated problems solved quickly. Fortunately, though, their generous return policy provides you lots of time to get things sorted out.

It may not change routine go to the pet shop just yet, however Chewy is doing every little thing that it can to make purchasing your family pet as practical as feasible.

The largest grievances we located when looking via Chewy reviews focused around a lack of global shipping and delays in delivery. Chewy does its best to provide you plenty of breakthrough notification in instance there’s an problem.

As we’ve explained in our Chewy evaluation above, they’re not ideal, but Chewy is one of the ideal online pet supply firms around. It has a broad option of products for a wide range of animals, as well as its costs are in line with various other significant suppliers. The delivery is fast, economical, as well as problem-free, and its client solution is top-notch.

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