Chewy - Pet Food, Products, Supplies at Low Prices

Chewy Customer Service Representative Phone Number Review Summary

Chewy is a fairly recent participant into the pet food and accessory market, however it’s rapidly developed itself as a heavy hitter. It’s the biggest devoted family pet supply website on the internet, with just Amazon showing itself to be a genuine challenger.

The website prides itself on making things very easy for the average pet dog owner. It uses everything that you could potentially require to care for your pet, even if it’s something much more unique than a cat or canine, as well as it even loads prescriptions. is just one of the very best solutions for discovering odd brands, and also it can typically obtain your items to you in a day or 2. It’s not much aid if you have a hungry pet as well as an vacant cabinet , as well as it doesn’t supply anything beyond family pet products, placing them a action behind Amazon in that respect.

It additionally doesn’t have as several individual evaluates as Amazon does, and also it’s uncertain what, if anything, it does to vet the testimonials that do exist.

If you’re a family pet proprietor who’s prepared to give up the brick-and-mortar experience ( as well as you’re okay with not making any type of impulse acquisitions by yourself behalf), Chewy is absolutely worth a look. Keep reading for our in-depth review.– A Quick Look

a tabby pet cat with collar lying on carpeted flooring

Picture Credit: jkalea, Pixabay

Visit Chewy


  • Wide option
  • Competitive rates
  • Outstanding customer support


  • Minimal number of individual evaluations
  • No instant gratification

Chewy Fulfills Most Orders Within 48 Hours

Chewy has gratification centers around the United States, so it’s able to quickly meet orders as they’re received. Typically speaking, you must have the ability to get your things within 48 hrs of positioning your order.

pet dog waiting on the home window

Image: Pikist

It’s not the same as being able to drive down to the store to get what you need, however you shouldn’t have to wait long to obtain your things. The quick turnaround time makes it a practical choice for pet owners who can intend a day or 2 ahead.

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It Pushes Subscriptions Hard

Chewy offers registration solutions, where you can establish it up to ensure that it automatically sends you a brand-new order after a predetermined quantity of time. That permits you to maintain a consistent supply of food on hand without needing to keep in mind to purchase it every time.

To encourage proprietors to make use of their subscription service, Chewy offers a 5% discount rate on each order. It’s a fantastic means to save cash on something that you’re mosting likely to get, anyway.

It’s a win-win for both the customers and the company. Clients conserve money and also trouble, while Chewy locks their client base in for weeks at a time.

If you neglect to terminate, you can be on the hook for undesirable materials. The good news is, their return plan is generous, so all it will cost you is a little trouble.

It Offers Prescription Medications

You can send the prescription to Chewy and also it’ll fill it for you if your family pet takes a drug routinely. This will likely be cheaper than experiencing your veterinarian or regional pharmacy, as well as you can get automated refills in order to lessen the hassle to you.

Most importantly, it’ll also call your veterinarian for you to get the prescription filled up, so all you need to do is supply your medical professional’s info.

sick pet dog

Debt: Javier Brosch, Shutterstock

Their Customer Service Is Top-Notch

If you have any kind of problems or questions , it has affiliates on the internet 24 hours a day, 7 days a week, so you can talk with them to obtain the info you need. It additionally has agents readily available by phone if you want to speak to someone in person, although those hours are much more limited.

The team genuinely bends over backward to make certain you’re satisfied. They’ll do nearly anything to make their consumers delighted.

The only concern we’ve located concerning customer service is that if you have a complex concern, you’ll likely obtain a various representative every single time you reach out. That indicates you’ll have to clarify the circumstance numerous times, instead of having a devoted representative see your issue through to the end.

Funny pug pet with male hands in striped sweatshirt in headphones_dean drobot_shutterstock

Credit History: Dean Drobot, Shutterstock

Their Return Policy Is a Mixed Bag

On the one hand, Chewy allows you to return items a complete year after acquisition, which is very generous. That offers you time to see if your pet dog will certainly take to a new food, for example, before needing to make any kind of choices concerning keeping it.

On the other hand, it does not accept returns on prescription medications unless there’s an problem with them, such as damages or a defect. In that situation, it’ll refine a replacement however not a refund.

The various other issue with their return policy is that it makes use of FedEx to deal with whatever. That can develop problem, as you’ll need to track down a FedEx area to send your stuff back. It gives you an unneeded errand, however at least you have a ton of time to make the return.divider 9


Just how do Chewy’s costs contrast to various other websites?

Typically, it’s on the same level with other sites. The costs will certainly vary depending upon which product you’re looking at, certainly, however you’ll generally locate them to be equal to those of various other major services.

Does it charge for delivery?

Delivery is complimentary on orders over $49. For all orders under that limit, you’ll pay a $4.95 flat rate.

Does it offer goods for all animals or just cats as well as canines ?

Dogs and also felines absolutely represent the mass of their selection, but it also has actually committed categories for fish, birds, reptiles, equines, and also other small family pets like gerbils and also hamsters.

The greatest oversight it has is serpents. If you have a serpent, you’ll need to wish that the gear Chewy deals for various other reptiles will certainly fit your purposes; or else, you’ll need to locate a different distributor.

What forms of repayment does it approve?

It takes all major charge card, in addition to PayPal and Chewy present cards.Divider 4

What the Users Say

While you can learn much concerning a solution by perusing their web site, we really feel the best means to evaluate it is by seeing what a lot of customers claim regarding it. It’s the most effective method to get a broad view of the typical user’s experience with the solution and trust their reviews.

In considering Chewy reviews from individuals as well as online forum conversations, we’ve discovered that people are generally delighted with their experiences making use of Chewy The selection is exceptional, the prices are affordable, and also the auto-ship attribute is certainly hassle-free.

The largest complaints we located when browsing Chewy testimonials focused around a absence of international shipping and also delays in distribution. It ought to be noted, though, that a lot of shipping hold-ups result from troubles with gratification, and also these are generally on the supplier’s end. Chewy does its best to give you lots of advance notice in case there’s an problem, though.

Many people appreciate how simple it is to deal with Chewy if there’s a problem with your order, and they typically discover its customer service reps to be educated, handy, and also respectful. It can be hard to address your issue if it’s something that calls for a manager’s intervention.

Inevitably, most people appear to appreciate using Chewy, and also it has a faithful customer base. While it is nominally in competitors with Amazon, lots of people make use of the services interchangeably; nevertheless, it appears that many family pet owners start going shopping on Chewy and also only change to Amazon if Chewy does not have what they need.

Browse through Chewy.

Chewy Review– In Conclusion

As we’ve explained in our Chewy evaluation over, they’re not ideal, yet Chewy is just one of the very best online pet supply firms around. It has a broad choice of items for a variety of pet dogs, and also its prices remain in line with various other major providers. The shipping is quickly, inexpensive, and also hassle-free, and its customer care is superior.

You will not constantly discover what you’re trying to find on Chewy, however, and also it can be difficult to get complex problems addressed immediately. Though, their generous return plan gives you lots of time to obtain points arranged out.

It might not change routine runs to the pet shop right now, however Chewy is doing whatever that it can to make looking for your pet dog as practical as feasible.

The most significant grievances we found when looking through Chewy testimonials centered around a absence of worldwide shipping and also delays in shipment. Chewy does its ideal to give you lots of advancement notification in situation there’s an concern.

As we’ve defined in our Chewy review above, they’re not best, but Chewy is one of the best online family pet supply firms around. It has a wide selection of products for a vast variety of family pets, and also its costs are in line with other major suppliers. The shipping is fast, economical, as well as convenient, and its consumer solution is first-class.

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