Chewy - Pet Food, Products, Supplies at Low Prices

Chewy Dot Com Customer Service Review Summary

Chewy is a fairly current entrant right into the pet food as well as accessory market, yet it’s quickly developed itself as a heavy hitter. It’s the biggest committed animal supply internet site on the internet, with only Amazon confirming itself to be a actual challenger.

The website prides itself on making things easy for the ordinary pet dog owner. It offers whatever that you could possibly require to look after your pet, even if it’s something more exotic than a cat or canine, and it also fills prescriptions. is just one of the most effective services for discovering rare brands, and also it can usually obtain your goods to you in a day or two. It’s not much aid if you have an empty cupboard and also a hungry animal , as well as it doesn’t offer anything beyond family pet goods, placing them a step behind Amazon in that regard.

It also doesn’t have as numerous customer reviews as Amazon does, and it’s unclear what, if anything, it does to veterinarian the reviews that do exist.

If you’re a pet dog owner that’s prepared to give up the brick-and-mortar experience ( as well as you’re okay with not making any type of impulse purchases on your own behalf), Chewy is certainly worth a appearance. Maintain reading for our thorough review.– A Quick Look

a tabby pet cat with collar pushing carpeted flooring

Image Credit: jkalea, Pixabay

Visit Chewy


  • Wide selection
  • Affordable rates
  • Outstanding customer service


  • Restricted number of customer evaluations
  • No instant gratification

Chewy Fulfills Most Orders Within 48 Hours

Chewy has fulfillment centers all over the United States, so it’s able to swiftly satisfy orders as they’re obtained. Normally speaking, you must be able to obtain your things within 48 hours of placing your order.

dog waiting on the home window

Picture: Pikist

It’s not the same as having the ability to drive to the store to grab what you require, but you should not need to wait long to get your things. The quick turn-around time makes it a practical choice for animal owners that can intend a day or two ahead.

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It Pushes Subscriptions Hard

Chewy offers registration services, where you can establish it up to make sure that it immediately sends you a new order after a fixed amount of time. That allows you to maintain a constant supply of food handy without needing to keep in mind to purchase it each time.

To encourage proprietors to make use of their subscription solution, Chewy deals a 5% price cut on each order. It’s a wonderful means to conserve money on something that you’re mosting likely to acquire, anyhow.

It’s a win-win for both the clients as well as the company. Consumers conserve money and also bother, while Chewy locks their customer base in for weeks at once.

If you neglect to cancel, you can be on the hook for undesirable materials. Fortunately, their return policy is generous, so all it will certainly cost you is a bit of hassle.

It Offers Prescription Medications

You can send the prescription to Chewy as well as it’ll load it for you if your pet takes a medicine routinely. This will likely be less costly than undergoing your veterinarian or regional pharmacy, as well as you can get automatic refills in order to lessen the aggravation to you.

Best of all, it’ll even call your veterinarian for you to obtain the prescription loaded, so all you have to do is supply your physician’s information.

ill pet

Credit Report: Javier Brosch, Shutterstock

Their Customer Service Is Top-Notch

If you have any type of issues or inquiries , it has partners on the internet 24 hrs a day, 7 days a week, so you can chat with them to get the information you need. It also has representatives readily available by phone if you want to talk with somebody personally, although those hrs are more limited.

The group truly bends over backward to make certain you’re pleased. They’ll do nearly anything to make their consumers pleased.

The only concern we’ve discovered relating to customer service is that if you have a complex issue, you’ll likely obtain a various agent every time you connect. That indicates you’ll need to describe the situation several times, instead of having a committed agent see your trouble via to the end.

Funny pug dog with man hands in striped sweater in headphones_dean drobot_shutterstock

Credit: Dean Drobot, Shutterstock

Their Return Policy Is a Mixed Bag

On the one hand, Chewy enables you to return products a full year after acquisition, which is extremely charitable. That provides you time to see if your animal will require to a new food, for example, prior to having to make any kind of decisions concerning maintaining it.

On the other hand, it doesn’t accept returns on prescription drugs unless there’s an issue with them, such as damages or a defect. In that case, it’ll refine a replacement but not a refund.

The other concern with their return policy is that it utilizes FedEx to deal with everything. That can develop trouble, as you’ll have to find a FedEx location to send your things back. It gives you an unneeded errand, however at the very least you have a lots of time to make the return.divider 9


How do Chewy’s rates compare to various other sites?

Normally, it’s on the same level with various other websites. The costs will differ depending upon which item you’re looking at, naturally, however you’ll usually locate them to be equal to those of various other major services.

Does it bill for delivery?

Delivery is free on orders over $49. For all orders under that limit, you’ll pay a $4.95 flat price.

Does it supply products for all family pets or simply felines as well as pets ?

Cats and also pets certainly represent the bulk of their option, however it also has devoted classifications for fish, birds, reptiles, steeds, and other small family pets like gerbils and hamsters.

The most significant oversight it has is serpents. If you have a serpent, you’ll need to hope that the gear Chewy offers for various other reptiles will fit your purposes; or else, you’ll require to discover a different provider.

What types of repayment does it approve?

It takes all major credit cards, as well as PayPal and also Chewy gift cards.Divider 4

What the Users Say

While you can discover much about a solution by reading their website, we really feel the best method to judge it is by seeing what most customers say concerning it. It’s the best method to get a broad view of the ordinary customer’s experience with the service as well as count on their reviews.

In checking out Chewy testimonials from individuals and also forum conversations, we’ve located that people are normally delighted with their experiences utilizing Chewy The selection is excellent, the costs are competitive, and the auto-ship attribute is absolutely convenient.

The largest complaints we located when checking out Chewy evaluations focused around a absence of worldwide shipping and also delays in delivery. It ought to be kept in mind, though, that the majority of delivery delays are because of problems with satisfaction, and also these are generally on the maker’s end. Chewy does its finest to give you lots of breakthrough notification in case there’s an problem.

Most individuals appreciate just how easy it is to manage Chewy if there’s a issue with your order, and also they typically locate its customer support representatives to be knowledgeable, valuable, and respectful. However, it can be hard to solve your problem if it’s something that needs a supervisor’s intervention.

Eventually, most people appear to delight in using Chewy, and it has a devoted consumer base. While it is nominally in competition with Amazon, lots of people use the services interchangeably; nonetheless, it appears that most pet proprietors start going shopping on Chewy as well as just switch over to Amazon if Chewy doesn’t have what they require.

Browse through Chewy.

Chewy Review– In Conclusion

As we’ve defined in our Chewy review over, they’re not perfect, yet Chewy is just one of the very best online family pet supply business around. It has a broad selection of items for a wide variety of pets, and also its costs remain in line with various other major vendors. The delivery is fast, cheap, as well as easy, as well as its customer care is excellent.

You will not constantly discover what you’re trying to find on Chewy, though, and it can be challenging to get intricate issues resolved quickly. Thankfully, however, their charitable return policy gives you a lot of time to obtain points figured out.

It might not replace regular go to the pet shop just yet, however Chewy is doing whatever that it can to make purchasing your family pet as convenient as feasible.

The most significant complaints we located when looking with Chewy evaluations focused around a lack of global shipping and also hold-ups in shipment. Chewy does its finest to give you lots of advance notice in situation there’s an problem.

As we’ve explained in our Chewy evaluation above, they’re not best, yet Chewy is one of the best online pet supply companies around. It has a wide option of products for a wide selection of animals, as well as its prices are in line with other major suppliers. The shipping is fast, economical, and problem-free, as well as its client service is superior.

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