Chewy - Pet Food, Products, Supplies at Low Prices

Chewy Email Customer Service Review Summary

Chewy is a fairly current entrant right into the pet food and also accessory market, but it’s promptly developed itself as a heavy hitter. It’s the largest specialized pet supply website on the web, with only Amazon confirming itself to be a genuine opposition.

The website prides itself on making things simple for the typical pet dog proprietor. It uses whatever that you can possibly need to care for your pet, even if it’s something extra exotic than a cat or canine, as well as it also loads prescriptions. is one of the best services for finding rare brands, and also it can generally obtain your goods to you in a day or more. It’s not much help if you have an empty cupboard and also a hungry animal , and it does not supply anything beyond pet dog items, placing them a step behind Amazon in that respect.

It also doesn’t have as lots of individual evaluates as Amazon does, and also it’s uncertain what, if anything, it does to veterinarian the evaluations that do exist.

If you’re a pet dog proprietor that’s ready to give up the brick-and-mortar experience (and you’re all right with not making any impulse purchases by yourself part), Chewy is definitely worth a look. Maintain reading for our extensive review.– A Quick Look

a tabby pet cat with collar lying on carpeted floor

Picture Credit: jkalea, Pixabay

Browse through Chewy


  • Wide option
  • Competitive rates
  • Superb customer support


  • Limited number of user evaluations
  • No immediate gratification

Chewy Fulfills Most Orders Within 48 Hours

Chewy has satisfaction centers throughout the United States, so it’s able to rapidly fulfill orders as they’re received. Normally speaking, you ought to be able to obtain your stuff within 48 hours of positioning your order.

pet dog waiting on the window

Photo: Pikist

It’s not the like being able to drive down to the shop to pick up what you require, however you should not have to wait long to obtain your things. The quick turnaround time makes it a convenient option for pet owners who can intend a day or more in advance.

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It Pushes Subscriptions Hard

Chewy deals membership solutions, where you can establish it up to ensure that it automatically sends you a brand-new order after a predetermined quantity of time. That enables you to keep a steady supply of food available without needing to bear in mind to purchase it each time.

To encourage proprietors to benefit from their registration solution, Chewy offers a 5% discount on each order. It’s a fantastic way to save cash on something that you’re mosting likely to acquire, anyway.

It’s a win-win for both the consumers as well as the firm. Customers save cash as well as bother, while Chewy locks their consumer base in for weeks each time.

Nevertheless, if you neglect to cancel, you can be on the hook for undesirable materials. Luckily, their return policy is generous, so all it will certainly cost you is a bit of hassle.

It Offers Prescription Medications

You can send the prescription to Chewy as well as it’ll fill it for you if your animal takes a medication routinely. This will likely be less expensive than going through your veterinarian or neighborhood drug store, as well as you can obtain automatic refills in order to minimize the trouble to you.

Most importantly, it’ll even contact your vet for you to get the prescription filled, so all you need to do is offer your physician’s information.

ill canine

Credit Scores: Javier Brosch, Shutterstock

Their Customer Service Is Top-Notch

If you have any problems or inquiries , it has partners online 24 hrs a day, 7 days a week, so you can chat with them to obtain the info you require. It also has representatives readily available by phone if you intend to speak with somebody in person, although those hrs are extra limited.

The group genuinely bends over backward to make sure you’re pleased. They’ll do just about anything to make their clients pleased.

The only concern we’ve found concerning customer service is that if you have a challenging concern, you’ll likely get a various representative every single time you connect. That means you’ll need to describe the circumstance numerous times, as opposed to having a committed agent see your problem through throughout.

Funny pug pet dog with man hands in striped sweatshirt in headphones_dean drobot_shutterstock

Credit: Dean Drobot, Shutterstock

Their Return Policy Is a Mixed Bag

On the one hand, Chewy allows you to return items a full year after acquisition, which is extremely charitable. That gives you time to see if your pet will certainly take to a brand-new food, for instance, before needing to make any kind of decisions regarding maintaining it.

On the other hand, it doesn’t accept returns on prescription drugs unless there’s an issue with them, such as damage or a issue. In that case, it’ll process a substitute but not a refund.

The various other problem with their return policy is that it uses FedEx to manage every little thing. That can develop hassle, as you’ll need to find a FedEx place to send your things back. It provides you an unneeded errand, yet at least you have a ton of time to make the return.divider 9


Just how do Chewy’s rates compare to various other websites?

Usually, it’s on par with other sites. The prices will vary relying on which product you’re looking at, of course, however you’ll normally discover them to be equal to those of other significant solutions.

Does it bill for shipping?

Shipping is cost-free on orders over $49. For all orders under that limit, you’ll pay a $4.95 level rate.

Does it offer goods for all pets or just pets and cats ?

Dogs as well as felines most definitely stand for the bulk of their choice, but it also has actually committed groups for fish, birds, reptiles, horses, and various other small family pets like gerbils and hamsters.

The most significant oversight it has is snakes. If you have a snake, you’ll have to hope that the gear Chewy offers for various other reptiles will suit your functions; or else, you’ll require to find a different provider.

What forms of repayment does it accept?

It takes all major bank card, along with PayPal and Chewy gift cards.Divider 4

What the Users Say

While you can find out much about a service by perusing their website, we really feel the very best method to evaluate it is by seeing what a lot of customers state concerning it. It’s the most effective way to get a broad view of the typical customer’s experience with the service as well as depend on their evaluations.

In looking at Chewy testimonials from customers and discussion forum conversations, we’ve found that individuals are usually happy with their experiences using Chewy The option is exceptional, the costs are affordable, as well as the auto-ship attribute is definitely convenient.

When looking with Chewy reviews centered around a lack of global delivery as well as delays in delivery, the greatest issues we discovered. It ought to be noted, though, that most delivery delays result from problems with fulfillment, and also these are generally on the manufacturer’s end. Chewy does its ideal to provide you plenty of advancement notification in case there’s an problem, however.

Most individuals value how simple it is to manage Chewy if there’s a issue with your order, and they commonly locate its customer support agents to be well-informed, practical, and courteous. Nonetheless, it can be challenging to resolve your issue if it’s something that needs a manager’s intervention.

Eventually, the majority of people appear to take pleasure in making use of Chewy, as well as it has a loyal customer base. While it is nominally in competition with Amazon, lots of people use the services reciprocally; nevertheless, it appears that most pet dog owners start shopping on Chewy and only switch to Amazon if Chewy does not have what they need.

See Chewy.

Chewy Review– In Conclusion

As we’ve explained in our Chewy review above, they’re not ideal, however Chewy is just one of the most effective online animal supply business around. It has a wide option of items for a wide variety of family pets, and its prices remain in line with various other significant providers. The shipping is quickly, low-cost, and hassle-free, and its customer service is superior.

You won’t constantly find what you’re looking for on Chewy, though, and also it can be tough to get intricate troubles fixed promptly. However, their charitable return plan provides you lots of time to get points arranged out.

It might not change regular go to the pet shop right now, yet Chewy is doing every little thing that it can to make purchasing your animal as hassle-free as possible.

The largest issues we found when looking via Chewy reviews focused around a absence of international shipping and also hold-ups in delivery. Chewy does its ideal to provide you plenty of breakthrough notice in situation there’s an issue.

As we’ve defined in our Chewy testimonial above, they’re not ideal, however Chewy is one of the ideal online pet dog supply firms around. It has a wide selection of items for a wide selection of pet dogs, and its costs are in line with various other significant vendors. The delivery is quickly, affordable, and convenient, and also its client service is excellent.

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