Chewy - Pet Food, Products, Supplies at Low Prices

Chewy Glassdoor Interview Review Summary

Chewy is a relatively current entrant right into the pet food as well as accessory market, yet it’s quickly established itself as a heavy hitter. It’s the largest dedicated pet supply web site online, with just Amazon proving itself to be a actual opposition.

The site prides itself on making points very easy for the typical family pet owner. It offers every little thing that you can possibly require to care for your animal, even if it’s something more unique than a cat or pet dog, and also it even fills up prescriptions. is one of the most effective services for discovering odd brand names, and also it can generally obtain your goods to you in a day or more. It’s not much aid if you have an vacant cabinet and also a hungry pet , and it doesn’t offer anything beyond pet dog products, placing them a step behind Amazon in that regard.

It additionally doesn’t have as lots of user examines as Amazon does, and it’s vague what, if anything, it does to veterinarian the evaluations that do exist.

If you’re a family pet owner that’s ready to give up the brick-and-mortar experience ( and also you’re okay with not making any kind of impulse acquisitions on your own part), Chewy is absolutely worth a appearance. Maintain reading for our extensive review.– A Quick Look

a tabby feline with collar resting on carpeted floor

Image Credit: jkalea, Pixabay

Visit Chewy


  • Wide choice
  • Affordable rates
  • Superb customer care


  • Minimal number of customer testimonials
  • No instant gratification

Chewy Fulfills Most Orders Within 48 Hours

Chewy has satisfaction centers around the United States, so it’s able to rapidly fulfill orders as they’re received. Typically talking, you should be able to obtain your stuff within 48 hrs of putting your order.

dog waiting on the window

Picture: Pikist

It’s not the same as being able to drive down to the store to grab what you require, yet you should not have to wait long to get your stuff. The quick turn-around time makes it a convenient choice for pet dog owners that can intend a day or two ahead.

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It Pushes Subscriptions Hard

Chewy deals subscription services, where you can establish it up to ensure that it immediately sends you a new order after a fixed amount of time. That allows you to keep a steady supply of food accessible without needing to bear in mind to buy it whenever.

To encourage proprietors to benefit from their registration service, Chewy offers a 5% price cut on each order. It’s a great method to conserve money on something that you’re mosting likely to purchase, anyhow.

It’s a win-win for both the customers and also the company. Customers save cash and bother, while Chewy locks their customer base in for weeks at once.

If you forget to cancel, you can be on the hook for undesirable products. Luckily, their return policy is generous, so all it will cost you is a little trouble.

It Offers Prescription Medications

You can send the prescription to Chewy and also it’ll fill it for you if your animal takes a medication consistently. This will likely be cheaper than going through your vet or regional drug store, and you can get automated refills in order to lessen the aggravation to you.

Best of all, it’ll even contact your veterinarian for you to obtain the prescription filled, so all you need to do is provide your physician’s information.

ill dog

Credit History: Javier Brosch, Shutterstock

Their Customer Service Is Top-Notch

If you have any kind of inquiries or concerns , it has partners online 24 hours a day, 7 days a week, so you can talk with them to get the info you need. It likewise has representatives offered by phone if you intend to talk to somebody personally, although those hours are much more restricted.

The group truly strives to make sure you’re satisfied. They’ll do practically anything to make their clients satisfied.

The only concern we’ve discovered concerning customer care is that if you have a complex problem, you’ll likely get a different rep whenever you reach out. That implies you’ll have to discuss the situation numerous times, rather than having a committed agent see your problem with throughout.

Amusing pug canine with guy hands in candy striped coat in headphones_dean drobot_shutterstock

Debt: Dean Drobot, Shutterstock

Their Return Policy Is a Mixed Bag

On the one hand, Chewy allows you to return things a full year after purchase, which is very generous. That gives you time to see if your family pet will certainly require to a brand-new food, as an example, prior to needing to make any choices about keeping it.

On the other hand, it does not accept returns on prescription drugs unless there’s an concern with them, such as damage or a flaw. In that instance, it’ll refine a replacement yet not a refund.

The other problem with their return policy is that it makes use of FedEx to manage everything. That can develop problem, as you’ll need to locate a FedEx area to send your things back. It offers you an unneeded duty, but at the very least you have a ton of time to make the return.divider 9


Just how do Chewy’s prices contrast to various other sites?

Usually, it’s on the same level with various other websites. The prices will vary depending upon which item you’re looking at, of course, but you’ll generally locate them to be equal to those of various other significant solutions.

Does it charge for shipping?

Delivery is free on orders over $49. For all orders under that threshold, you’ll pay a $4.95 level price.

Does it provide goods for all pets or just canines and also cats ?

Cats as well as canines definitely stand for the bulk of their choice, but it additionally has devoted categories for fish, birds, reptiles, equines, and also various other small animals like gerbils as well as hamsters.

The most significant oversight it has is serpents. If you have a serpent, you’ll have to wish that the equipment Chewy offers for various other reptiles will certainly fit your objectives; otherwise, you’ll require to locate a different distributor.

What forms of settlement does it approve?

It takes all significant bank card, along with PayPal and Chewy present cards.Divider 4

What the Users Say

While you can find out much concerning a service by perusing their internet site, we really feel the very best means to judge it is by seeing what many users say regarding it. It’s the most effective way to get a broad view of the ordinary individual’s experience with the service as well as count on their evaluations.

In checking out Chewy reviews from individuals as well as online forum discussions, we’ve located that individuals are typically pleased with their experiences using Chewy The choice is excellent, the rates are competitive, and the auto-ship function is definitely hassle-free.

When looking with Chewy reviews focused around a lack of global shipping as well as delays in distribution, the largest grievances we located. It ought to be kept in mind, though, that a lot of delivery delays are because of troubles with satisfaction, and also these are normally on the supplier’s end. Chewy does its finest to give you a lot of advancement notice in case there’s an problem, however.

The majority of people appreciate how easy it is to deal with Chewy if there’s a problem with your order, and also they normally discover its customer support agents to be educated, useful, and polite. However, it can be tough to fix your trouble if it’s something that needs a supervisor’s intervention.

Ultimately, the majority of people appear to enjoy utilizing Chewy, as well as it has a loyal customer base. While it is nominally in competitors with Amazon, many individuals use the solutions mutually; nevertheless, it appears that a lot of animal owners begin going shopping on Chewy as well as just switch to Amazon if Chewy doesn’t have what they require.

Browse through Chewy.

Chewy Review– In Conclusion

As we’ve explained in our Chewy testimonial over, they’re not ideal, however Chewy is one of the best online pet supply firms around. It has a broad option of items for a variety of family pets, and also its prices are in line with other major providers. The shipping is quick, low-cost, as well as problem-free, and also its customer care is top-notch.

You won’t constantly locate what you’re seeking on Chewy, however, and it can be difficult to get intricate issues addressed without delay. However, their generous return policy offers you lots of time to get things arranged out.

It may not change normal go to the pet store right now, yet Chewy is doing every little thing that it can to make buying your animal as convenient as possible.

The greatest issues we discovered when looking with Chewy testimonials centered around a absence of global shipping as well as hold-ups in delivery. Chewy does its finest to give you lots of breakthrough notice in case there’s an concern.

As we’ve explained in our Chewy review above, they’re not perfect, yet Chewy is one of the finest online animal supply business around. It has a broad choice of products for a vast variety of pet dogs, as well as its prices are in line with other major vendors. The shipping is fast, economical, and problem-free, and also its client solution is top-notch.

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